|
|
Which car hire suppliers do you use ?
Top
|
|
We have negotiated deals with all the major international car hire
suppliers, plus many local specialists. These suppliers include
- Alamo, Hertz, Avis, Budget, Dollar, Thrifty and Europcar. For
each location selected our car hire search engine will deliver the
best rates and availability for the type of car and dates selected.
This may mean that vehicles are not available for a specific supplier
for each location, but you can rest assured that you will be offered
our most competitive rate available from a trusted supplier every
time you book with us.
|
|
| |
| |
|
When is my car voucher sent to me?
Top
|
|
Vouchers are usually sent out within 7 days of you making your online
booking. If you will be travelling sooner than this, we may get
in touch to arrange getting your car voucher to you. If you do not
receive your voucher after 7 days then customer
services quoting your booking reference number.
|
| |
| |
| |
|
Do I need to reconfirm my car reservation?
Top
|
|
No! There is no need to reconfirm your booking once it is made.
We will send you your car voucher in the post (unless it is a last
minute booking in which case we may have to fax or email it to you),
which you need to keep in a safe place and take with you when you
collect your vehicle. It is also a good idea to keep a handy note
of your booking reference number to quote if necessary.
|
|
| |
| |
| |
|
What information/documentation will I need to collect my car?
Top
|
|
You will need to take your passport (or similar photo ID), drivers
licence, prepaid car voucher and a valid credit card preferrably
in the drivers name. In some countries outside Europe, you may also
need an International Drivers Permit to accompany your national
licence.
|
| |
|
| |
| |
|
Who do I contact if I want to change my car hire details?
Top
|
|
If you need to make any changes to your booking you will need to
contact our customer
services, and we
will get back to you within 2 working days. You will need to quote
your booking reference number so keep it handy. There may be a charge
to make amendments to your booking, therefore, we strongly recommend
you take out the cancellation protection available when you book.
This allows you to make changes, or even cancel, for no extra charge
up to 48 hours before you go.
|
|
| |
|
|
Who do I contact if I want to cancel my car?
Top
|
|
If you need to cancel your car please contact our customer
services and we will get back to you within 2 working days.
You will need to quote your booking reference number so we can locate
your booking quickly. There may be a charge made for cancelling
your booking. This could be up to 100% of the rental cost, therefore
we strongly recommend you take out the cancellation protection available
when you book. This allows you to change or cancel your booking,
free of charge, up to 48 hours before you go.
|
| |
| |
| |
| |
|
I need to cancel my car will I get a refund?
Top
|
|
Only if you take out the cancellation cover available when you book
as this allows you to make changes to your booking, or cancel for
no extra charge, right up to 24 hours before you are due to collect
your car.
|
| |
| |
| |
| |
|
Can I have my refund in cash or cheque?
Top
|
|
Sorry! It is only possible to refund money back onto the original
card that payment was received from. It is not possible to refund
monies to another card, nor issue a cheque.
|
| |
| |
| |
| |
|
I have not received my voucher yet or a confirmation, who do
I speak to? Top
|
|
Your best bet is to contact our customer
services.
Have your booking reference number handy when you call so we can
locate your booking quickly for you.
|
| |
| |
| |
| |
|
I have lost my car voucher! What do I do now?
Top
|
|
Don't worry! Contact our customer
services
team and we will discuss the options available to you depending
on how soon you are to travel.
|
| |
| |
| |
| |
|
What sort of licence do I need to drive abroad?
Top
|
|
Each country will have slightly different rules regarding driving
licences so you will need to check these details before you go.
You will need to produce your original driving licence when you
collect your car (photocopies or faxed copies are not acceptable)
and may also need to produce an International Drivers Permit to
accompany it. Don't forget that if you are using one of the new
UK photo licences then this needs to be accompanied with the paper
licence too in order to be valid.
|
| |
| |
| |
| |
|
What happens if I break down or have an accident?
Top
|
|
If you breakdown or have an accident you need to immediately contact
the rental location listed on your voucher for either a replacement
vehicle or authorisation for repairs. In the event of an accident,
write down as many details as you can remember, exchange contact
details with anyone else involved (dont forget to give the other
driver the car hire companies details) and get any witnesses contact
details if you can. Draw a picture of the accident scene showing
the position of vehicles and any relevant features of the area/roadside,
i.e. lampposts etc. Dont forget that in the event of an accident
it is a legal requirement to inform the local Police either straight
away or within 24 hours depending on the applicable countries law
(even if no one has been hurt), and you will need to obtain a signed
police report. Make sure you keep copies of all your rental documents
(and the police report), as you will need these if an insurance
company is involved with a claim, either against you or on your
behalf. Its best to do this anyway in case there is any sort of
dispute.
|
| |
| |
| |
| |
|
Can I book my car over the phone instead?
Top
|
|
We think booking online is really easy and hope you do too. Please
be assured that our site is fully secure and all your personal details
including your card number is encrypted, if you prefer however to
speak to one of our Customer Services team direct then you can contact
us.
|
| |
| |
| |
| |
| |
| |
|
If I drop my car off early - will I get a partial refund?
Top
|
|
Sorry! Even if you bring your car back earlier than expected you
will not be due any refund on the rental fee.
|
| |
| |
| |
| |
|
What happens if I drop my car off late?
Top
|
|
You will be charged an extra days rental if you are late bringing
your car back. This is payable locally in local currency and possibly
there will be additional taxes.
|
| |
| |
| |
| |
|
Will I get the make and model of the car that I have requested?
Top
|
|
This will depend on availability at the time of your arrival. We
cannot guarantee the exact make and model, however, the car hire
company will provide a similar make and model, or will upgrade you
at no extra cost if a similar sized car is not available for you
when you arrive. If the vehicle supplied is unsatisfactory, you
need to request a replacement from the car hire supplier at the
time of collection. You should also inform customer
services on your return.
|